- Develop an action plan of the building/area he is in charge of based on the needs for improvement and renewal of service and equipment of the department in order to maintain and improve service quality;
- Develop a periodic plan of the Housekeeping department based on the work that needs to be done on a weekly, monthly, and yearly basis;
- Operating and managing the daily activities of the housekeeping department;
- Develop/adjust the department's annual budget;
- Controlling the implementation of standards, procedures, directional regulations and implementation guidelines for the department. Proposing to renew, supplement, complete and improve necessary processes, regulations and instructions that are missing or unreasonable; ensure the systematic and reasonable;
- Anticipate the risks in the operating system of the department and propose plans for early handling, prevention and mitigation of consequences. Directly handle daily operations and incidents at the department;
- Manage and arrange personnel according to the operation situation of the hotel. Actively mobilize personnel effectively in their department.