- Working at the Call Center of Philips Vietnam
- Receive incoming calls/Chat and resolve within the scope of handling.
- Bring a special experience to customers with professionalism and personalization.
- Retain customers with existing services through the use of proactive customer service/consultation techniques and help customers feel the value of customer service
- Continuously improve product knowledge and understanding, participate in continuous training courses to match the change of business strategy
- Use systems and report problems to management to find the final solution
- Adhere to company policies and procedures and maintain a positive attitude to commit to delivering excellent results for the company
- Perform other duties as assigned
- Working time: from 9:00 to 18:00 (One day off per week)
- Note: Only English CVs are accepted