- Working with customers:

+ Call to survey customers and partners about the quality of service when using the company's products/services. Record feedback from customers and partners and report to direct managers.

+ Receive and handle incoming calls from hotline number.

+ Consulting on promotions and discounts to customers.

+ Satisfy customer needs when they use the company's products/services.

+ Can solve difficult problems that customers are facing quickly and effectively.

+ Turn Customers into loyal customers of our Company's products/services.

+ Always proactively visit and care for customers during the process of using products/services in many different forms and means such as texting via social networking sites such as Facebook, Zalo or calling directly.

+ Receive all complaints from Customers and Partners and provide quick solutions to Customers and Partners based on the Process.

+ Planning and reporting work:

+ Make weekly/monthly personal plans and submit them to direct manager.

+ Work based on the Company's Process, guidelines, policies and culture.

+ Prepare reports on customer surveys and satisfaction levels with the Company's products and services to submit to superiors.

+ Customer service activities will report work daily, weekly, monthly, quarterly or ad hoc directly to the Department Head for reporting to superiors.

+ Build and improve call scripts for customers to become more professional.

- Working with Sales Staff at the Branch:

+ Receive and distribute Customer Data from Fanpage, Hotline number to Sales staff of Branches under the Corporation.

+ Distribute Data objectively in the specified order.

- Working with other departments:

+ Coordinate internal control implementation with the Board of Control.

+ Coordinate with the External Affairs Department in Partner Care work. Absolutely keep confidential Customer, Partner information and other information within the Company.