Online sales staff: 10 people

• Job Description:
  • Receive and respond to customer requests via online channels such as website, social networks, email, or messaging apps.
  • Consulting and answering questions about mobile phone products, accessories, and promotions.
  • Manage and update product information, prices and promotions on online sales platforms.
  • Process orders, track deliveries and ensure customers receive products on time.
  • Perform after-sales customer care (reminders about warranty programs, next promotions, care for old customers).
  • Ensure sales and revenue targets are met as planned

Sales staff at the store: 10 people

• Job Description:
  • Welcome, advise and support customers directly at the store about mobile phone products, accessories and accompanying services.
  • Introduce and explain features and advantages of phone lines to customers.
  • Support customers to choose products that suit their needs.
  • Perform payment, packaging and delivery of products to customers.
  • Manage and maintain store image, ensure products are always displayed scientifically and neatly.
  • Update and report daily sales to store manager.