Directly manage a customer service team of 5 - 8 employees.

• Check, urge and support the customer care work of members to ensure the group strictly complies with the number of calls and quality of customer care calls at the facility.
• Check, urge, support, and directly participate in the process of handling customer incidents/complaints.
• Evaluate the performance and work results of team members in charge and report to the Customer Service Manager.
• Support recruitment, management, consulting, training and supervision of staff within the scope of management in selling the Company's products.
• Make reports to superiors.