Work experience:
From 0 đến 1 năm cho vị trí tương đương
Gender: No gender requirement
Level: Employees
Job Description
JOB DETAILS
Proactively plan or coordinate to check service quality at customer's home or deployment points;
Assess and verify the service quality and working style of field staff/collaborators, ensuring compliance with company standards;
Detect and verify signs of abnormalities, risks or fraudulent behavior, collect evidence and propose on-site handling measures;
Communicate directly with customers when needed, explain and handle complaints or negative feedback situations;
Collect evidence, information and prepare detailed reports after each inspection;
Monitor recurring issues, recommend process improvements, work scenarios to enhance service quality and solutions;
Prepare assessment reports, analyze causes and recommend improvements to processes or quality standards.
Complete other tasks assigned by the Department Head.
Request:
1 year of experience in field QA position, service quality monitoring or equivalent;
Priority is given to candidates who have worked in the service industry at customer's home, operations or jobs that require constant travel to service points or partner offices);
Observation skills, agility, critical thinking and good situation handling;
Flexible and adaptable in changing environments, able to work independently;
Willing to learn and adhere to strict work procedures;
Honest, objective and highly responsible, able to withstand pressure well;
Have personal laptop, smartphone, and private vehicle.