Responsibilities

• Coordinate with Warehouse Department and related departments to resolve customer requests.

(Coordinate with Warehouse Department and related departments to resolve customer requests).

• Directly contact customers and partners to resolve arising issues.

(Directly contact customers and partners to resolve arising issues).

• Provide accurate, valid and complete information using appropriate tools, methods and procedures.

(Provide accurate, valid and complete information using appropriate tools, methods and processes).

• Immediately report serious cases/unusual situations to Superiors and related departments for resolution.

(Immediately report serious cases/ unusual situations to superiors and relevant departments for resolution)

• Ensure high quality customer service and positive customer experience.

(Ensure high quality customer service and positive customer experience).

• Make reports periodically or when they arise.

(Perform periodic reports or when they arise).

• implement tasks as directed by superiors).

(Perform tasks as required by superiors).