JOB DESCRIPTION
Build and monitor roles in the Call Center system
Advise on human resources, technology as well as operating strategy of Call Center.
Receive and handle customer requests and questions related to products distributed by the company; Act as an information liaison between specialized departments and customers
Manage, care for and maintain regular contact with customers to support and promptly resolve customer problems.
Consulting on products and services distributed by the Company
Optimize Call Center performance
Update Customer data on JDE
Monthly Customer Survey
Evaluate the after sales quality of Agents/Services of each Center
Update customer list, report work results
Perform other tasks as requested by the Head of Sales
JOB REQUIREMENTS
Work experience: 01 year of experience in a similar position
Level: University/College
Related knowledge: Knowledge about society, economics, life,...