Job Description:

PCA is looking for an Account Manager in the HCMC Office. You will play a vital role in managing our client relationships, ensuring their satisfaction, and facilitating smooth communication between clients and internal departments.

Responsibilities:

• Monitor personal and group email accounts daily to stay updated on client communication.
• Receive and address customer complaints and problems promptly then forward them to relevant departments.
• Handle customer inquiries and requests via emails, phone calls, and WhatsApp messages.
• Draft and send emails to clients in adherence to guidelines provided by superiors.
• Review and provide feedback on emails drafted by other members of the Operations team.
• Assist in preparing bank documents required for opening company bank accounts for clients.
• Provide to clients regarding capital contribution for their companies and ensure follow-up guidance on related matters.
• Coordinate the delivery and receipt of working documents to and from clients as necessary.
• Prepare and deliver legal documents pertaining to clients' companies.
• Offer support to clients on various bank-related issues such as internet banking login issues and prepare necessary documents for international payments.
• Proactively engage with customers on annual holidays to send gifts and maintain positive relationships.
• Collaborate with other departments to assist in tasks as needed.
• Perform other tasks assigned by superiors.

Requirements:

• Bachelor's degree in law, economic law or related field.
• Have at least 1-3 years of experience in customer service or account management
• Fluent in English (both written and spoken) with professional email writing skills.
• Proficient in Microsoft Office (Word; Excel;....
• Excellent communication and organizational skills
• Attention to detail and accuracy in handling documents.
• Self-starters are highly motivated with the ability to multitask and complete tasks within time and deadlines.

Benefits:

• Competitive salary, monthly bonus agreed according to skills and experience
• Professional, dynamic, modern workplace
• Customers are almost all foreigners who come from diverse cultures.
• Annual salary review based on individual's and team's performance
• Daily fruit snack benefit, providing employees with a bowl of fresh fruit every afternoon

Location:

• Ho Chi Minh: 124 Dien Bien Phu, District 1

Working hours:

• Monday to Friday: 8:00 am - 5:30 pm (lunch break 12:00 pm - 1:30 pm)